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The Bay

Image by geirarne via Flickr

This evening we went to the closest mall and tried to stay out of the heat. Normally, I understand the need to shop at malls for the family’s clothes etc…, but I would rather be doing something entirely different…Seeing that malls in our part of the world are air conditioned, I was happy to go there!

We were organized enough to remember the watch I bought my wife for Mother’s Day. The battery had died very quickly, and we figured The Bay may be able to do something about it, seeing that I bought it there.

My wife brought the watch up to the lady, and she was told that they couldn’t look at the battery issue without first showing them the receipt. She asked another staff member just to be sure, and my wife met up with me somewhere else in the store and told me the news.

I wasn’t very impressed…

So I went to the lady that I remember selling me the watch. She gave me the same story. She couldn’t look at the watch because I didn’t have the receipt.

I told her to look me up in the system. I had bought the watch 3 months ago on my Bay account. I had ID. What’s the problem? I even put in, “you sold me the watch”…That’s when she told me that she couldn’t look me up. That their system wasn’t able to find previous purchases by customers. WTF? What kind of computer system are they running?DOS?

I recall providing them ALL my personal details when I got suckered into signing up for the silly Bay Card in the first place. The approval was on the computer. I had to be in there somewhere? I wasn’t going to get into it with the jewelry clerk, so I tried to think my way out of this bind…


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That’s when I remembered that I probably scanned my Bay statement into Evernote! I asked her if I could show her my Bay statement of the purchase, would that do? She said yes…


She gave me a strange look when I pulled out my iPhone and started searching in the Evernote App. I think she was looking for me to pull paper from my pocket. Anyway, in under a minute I found it! She brought me over to the battery lady and they checked the watch.

It’s these little moments like tonight that I see such great possibilities for technology benefiting us. That is if companies as large as The Bay here in Canada upgrade their 25 year old systems so they can find their customers…